Politique de remboursement

RETURN, REPLACEMENT AND CANCELLATION POLICY

Last updated: August 14, 2026

At BESY, every personalized item is created especially for the customer. Please carefully review all names, dates, birth-flower selections, finishes, engraving text, and shipping information before placing your order.

PERSONALIZED ITEMS ARE FINAL SALE

Because our personalized products are made to order, we do not accept returns or exchanges for a change of mind, an incorrect finish or birth-flower selection, or customer-submitted spelling, date, engraving, or address errors.

This policy does not limit any rights you may have under applicable consumer law.

ORDER CHANGES AND CANCELLATIONS

Contact us at besy@gmail.com as soon as possible if you need to change or cancel an order. Changes and cancellations are possible only before production begins and are not guaranteed. Personalized orders may enter production shortly after they are placed. Once an order is in production, packing, pre-shipment, or shipment, it cannot be changed or cancelled.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or different from the personalization details confirmed in your order, contact us within 7 days of delivery at besy@gmail.com.

Please include your order number, a description of the problem, clear photographs of the item and packaging, and a photograph of the shipping label. After reviewing the claim, we may provide a replacement at no additional cost when the error resulted from production or fulfillment.

CUSTOMER-SUBMITTED ERRORS

We are not responsible for incorrect names, dates, months, birth flowers, finishes, engraving text, or addresses entered by the customer. A replacement requested because of customer-submitted information may require a new purchase.

LOST PACKAGES

If tracking has not updated for 5 business days or the package has not arrived within the estimated delivery window, contact us at besy@gmail.com. Claims involving a package with no tracking movement should be submitted within 30 days of dispatch so that we can investigate with the carrier.

UNAUTHORIZED RETURNS

Do not send a personalized item back without contacting us first. Unauthorized returns may not be accepted or refunded.

APPROVED REFUNDS

If a refund is approved because a replacement is unavailable or applicable law requires it, the refund will be issued to the original payment method. Your bank or payment provider may require 5 to 10 business days to post the credit.

For assistance, contact besy@gmail.com and include your order number.